Last updated: September 10, 2026
Impressions Home Care LLC (“Impressions Home Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information we collect through our website impressionshomecare.com, through lead forms we run on Facebook and Instagram, and when you contact us by phone, text, or email.
Information we collect
Information you give us
- Contact details such as your name, phone number, email address, and general location, when you submit a form on our website or on Facebook or Instagram, or when you call or message us.
- Details about your request for care, such as who needs care, when you would like care to begin, the area where care is needed, and whether the person is a veteran or the surviving spouse of a veteran.
- Any other information you choose to share with us during a call, message, or in-home assessment.
Information collected automatically
- Basic technical information when you visit our website, such as your device type, browser, and pages viewed, collected through cookies and similar technologies for site functionality and analytics.
Facebook and Instagram lead forms. When you submit one of our lead forms on Facebook or Instagram, the information you provide is shared with us so we can respond. That submission is also handled by Meta Platforms, Inc. under Meta’s Privacy Policy. We use that information only to contact you about home care services.
How we use your information
- To respond to your request and schedule your free in-home assessment.
- To provide, coordinate, and manage home care services.
- To contact you by phone, text message, or email about your inquiry and our services.
- To help you understand whether benefits, including Veterans Affairs benefits, may help cover care, and to connect you with the appropriate resources.
- To improve our website, services, and advertising.
- To meet legal, regulatory, and safety obligations.
Text messages. If you provide your phone number, you agree that we may contact you by text message about your inquiry, including to confirm we received your request and to schedule your assessment. Message and data rates may apply. You can opt out at any time by replying STOP, or ask us to stop by calling the number below. Opting out of texts does not affect the care services we provide.
How we share information
We do not sell your personal information. We share it only as needed to run our business and serve you:
- With trusted service providers who help us operate, such as scheduling, communications, and technology vendors, under agreements that protect your information.
- With Meta Platforms, when you submit information through a Facebook or Instagram form, as described above.
- When required by law, or to protect the rights, safety, or property of our clients, staff, or others.
- In connection with a business transfer, such as a merger or sale, subject to this policy.
Health and sensitive information
Home care is personal, and we treat information about you and your loved ones with care and confidentiality. We ask only for the information we need to respond and to plan care, and we do not ask you to share medical diagnoses through our online or social media forms. This Privacy Policy describes our general website and marketing practices and is not a Notice of Privacy Practices under HIPAA. Health information collected in the course of providing care is handled under our separate care and confidentiality practices.
Cookies and analytics
Our website uses cookies and similar technologies to make the site work, to understand how it is used, and to measure our advertising. You can control cookies through your browser settings. Some features of the site may not work properly if cookies are disabled.
Data retention
We keep your information for as long as needed to respond to your request, provide services, and meet our legal and business requirements, then delete or de-identify it.
Your choices
- You can ask us to access, correct, or delete the personal information we hold about you.
- You can opt out of marketing calls, texts, or emails at any time.
- You can contact us using the details below to make any of these requests.
Children’s privacy
Our website and forms are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. Please review this page periodically.
Contact us
If you have questions about this Privacy Policy or your information, contact us:
- Impressions Home Care LLC
- 10130 Mallard Creek Rd, Suite 212, Charlotte, NC 28262
- Phone: 704-565-8500 (after hours: 980-474-8183)
- Email: impressions@hush.com
- Web: impressionshomecare.com
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Impressions Home Care should review it, and may wish to have it reviewed by an attorney, before relying on it.